Call Center Solutions

Call Center Software Solutions is a modern, intelligent and flexible telephony application that integrates perfectly with most modern telephony systems, e.g. Panasonic, AVAYA, CISCO,…, and expands their facilities to meet the current and expected customers’ needs.

The power of our VOIP call center software solutions raises from its high level view of the telephony process as an interaction between three elements, customer, agent and the phone call itself, then supplying facilities and tools to each element to simplify its task and allow it to access the advanced options allowed by the system.

Automatically handling call routing & distribution, and queue management free the agent from headache of the phone call responsibility and free him to concentrate on the business tasks, increasing the overall performance of each agent and raising the feedback for all the company.

Supervisor has all helping tools to manage agents and monitor/control their activities either online or as a log history, which helps him to determine the strength and weakness of the job cycle for them in order to increase the company’s performance.

With built in CRM Call Center Software module, which is simplified but smart, no needs for expensive separate CRM system for most small to medium companies requirements that saves a lot of money. And being a part of the call center system merges the concept of customer service into each process of the system, from customer call special handling, to automatic customer assignation to agent and till calling customer for marketing and follows strategies.